What it is (plain English)
Telecom-aware operations and assurance: consolidating discovery, inventory visibility, reconciliation, events, alerts, and performance data so network teams can investigate faults and understand service impact. TSOM can operate with telecom-aware CMDB data without requiring the separate TNI application.
Problems it solves
- Network faults handled without reliable service and resource context.
- Discovery, inventory, discrepancies, events, and performance data split across operating views.
- Slow, manual correlation of network events to actionable incidents.
What must exist first
Telecom CI classes, identification and reconciliation rules, discovery or data-ingestion sources, and the operating processes that consume events, alerts, and performance data must be defined. Telecom Network Inventory is complementary when detailed network resource inventory and reconciliation into TNI are in scope, not a universal TSOM prerequisite.
What the customer needs to provide
- Network discovery, monitoring, fault, and performance sources.
- Telecom CI identification, reconciliation, and ownership rules.
- Service-impact and assurance expectations.
- NOC triage, escalation, and discrepancy-remediation processes.
Where it can go next
Works with Event Management for event and alert operations. When Telecom Network Inventory is licensed and enabled, TSOM can reconcile or extend discovered records into TNI. Telecom Service Management can connect operational context to telecom customer-service processes.