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Telecom Service Operations Management

Overview

Running a carrier's network operations — service assurance, network fault and incident handling, and operational workflows tuned for telecom. The operations counterpart to TMT order management, drawing on network inventory and ITOM concepts.

Modules in this family

Modules in this family

Telecom Service Operations Management (TSOM)

The network operations center's toolkit for a carrier: detecting and managing network faults, assuring services against SLAs, and understanding which customers and services a network problem affects — tying network events to the service and customer impact using the network inventory.

Official docs: Telecom Service Operations ↗