“
Thank you for the work done within our custom OMT project -- the addition of fallout behavior helped us automate so much more work.
J.M.
OMT Implementation
Workflow, catalog, and AI readiness health checks
ServiceNow shouldn't be rocky
ServiceNow should flow.
SNFlows helps teams uncover catalog, workflow, knowledge, and automation debt before it blocks self-service, Now Assist, or platform growth.
Founder experience across organizations including
Fortune 50 Telecom·Cybersecurity SaaS·Federal Higher Ed·State Government·Regional Bank·NHS Trust (UK)·Energy Sector·Professional Services
Services
Start with the messy parts.
Fixed-scope reviews and cleanup sprints for catalog sprawl, workflow friction, stale knowledge, automation risk, and Now Assist readiness.
01
Workflow Health Check
A fixed-scope review that finds the request, approval, routing, and fulfillment friction making ServiceNow harder to run than it should be.
02
Catalog Cleanup Review
Find duplicate items, confusing forms, unclear ownership, and request paths that create manual work or inconsistent user experiences.
03
Knowledge Readiness Review
Identify stale, scattered, or hard-to-trust knowledge content before self-service, automation, or AI depends on it.
04
Automation Readiness Review
Review flows, handoffs, notifications, and approvals to separate quick wins from automation that will just amplify existing process debt.
05
Now Assist Readiness
A practical readiness check for teams considering AI on the Now Platform, focused on catalog quality, knowledge quality, and supportable processes.
06
Cleanup Sprint
A focused implementation sprint to fix the highest-impact catalog, workflow, knowledge, or automation issues uncovered during assessment.
07
Advisory Retainer
Ongoing guidance for teams that need a practical second set of eyes on ServiceNow changes, roadmap decisions, and cleanup priorities.
08
Implementation Support
Targeted hands-on help for ITSM, Flow Designer, integrations, CMDB, CSM, SPM, and platform work when the path is already clear.
Proof beats promises.
“
Successful implementation aside, the collaborative process simply felt like more of a team effort than any company I've worked with before.
J.D.
Platform Implementation
Let's make the platform easier to trust.
Send the details. I will tell you where I can help, where I cannot, and what I would check first.