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IT Service & Operations · IT Operations Management (ITOM)

Event Management

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Implementation path

Prepare firstDiscovery
● This moduleEvent Management
Works well withIncident ManagementService MappingCMDB FoundationCloud ObservabilityTelecom Service Operations Management (TSOM)

Capability comparison

Discovery and Event Management

Discovery populates the CMDB with what you have and how it connects. Event Management turns monitoring noise into actionable alerts, using that CMDB context to bind events to the right infrastructure.

Discovery provides

  • Automated discovery of servers, network devices, cloud resources, and applications
  • Population and ongoing refresh of the CMDB with discovered infrastructure and relationships
  • IP-based and credential-based scanning across on-prem, cloud, and hybrid environments
  • Service Mapping integration to connect infrastructure to business services
  • Discovery schedules, probes, sensors, and patterns for comprehensive coverage

Event Management provides

  • Ingestion and normalization of monitoring events from supported connectors, APIs, listeners, and configured sources
  • Event correlation and deduplication that groups related events into actionable alerts
  • CI binding when identification and binding rules find a matching configuration item
  • Alert-to-incident automation that creates and routes incidents from critical alerts
  • Additional grouping, analytics, and AIOps capabilities when the required applications are installed and configured

Consider it when

  • Discovery is already populating the CMDB, but monitoring events are still manually triaged or siloed in individual tools.
  • The operations team needs automated alert correlation, deduplication, and incident creation to reduce noise and response time.
  • Leadership wants configured grouping, analytics, or AIOps capabilities on top of monitoring data.
  • Do not treat Event Management as dependent on Discovery completion - adopt it when monitoring volume, tool sprawl, or alert fatigue demands systematic event handling.
Where the capabilities overlap
  • Both operate in the ITOM space and feed the same operational workflows, but Discovery answers 'what do we have?' while Event Management answers 'what is happening to it right now?'
  • Both can produce CMDB-aware operational data: Discovery uses supported infrastructure, cloud, API, and pattern-based discovery methods, while Event Management processes configured event streams.
Sources
IT Operations Management ↗Event Management operator events and alerts ↗

Discovery and Event Management can be adopted independently. The sequence shown is practical implementation guidance, not an installation prerequisite.

What it is (plain English)

Event Management ingests supported monitoring events, normalizes them, creates alerts, binds alerts to CIs where possible, and applies configured grouping, correlation, remediation, and task-creation rules. Additional AIOps capabilities depend on installed applications and configuration.

Problems it solves

  • Monitoring events remain fragmented across tools.
  • Operators investigate duplicate or related alerts manually.
  • Alerts are not connected to CI or service context when matching data is unavailable.

What must exist first

Supported event sources and ingestion paths must be configured. Discovery and CMDB readiness improve CI binding and service context but unmatched alerts can still exist.

What the customer needs to provide

  • Monitoring sources and connector/API details.
  • Alert grouping, correlation, severity, and task rules.
  • CI binding and ownership data.
  • Operational response and remediation procedures.

Where it can go next

Event and alert data can complement Incident Management, Service Mapping, automation, and additional ITOM AIOps capabilities.