What it is (plain English)
ServiceNow in your pocket: the Now Mobile app lets employees self-serve on their phones, Agent mobile lets fulfillers work tickets on the go, and mobile experiences let field and frontline workers do their jobs where the work actually happens — sometimes offline.
Problems it solves
- Employees unable to get help without a desktop.
- Field and frontline workers tied to a computer for tasks done in the field.
- Low engagement because the platform isn't where mobile users are.
What must exist first
Platform Core Setup and the workflow being surfaced (e.g., Employee Center, Field Service Management, Health & Safety).
What the customer needs to provide
- Which users need mobile and their key mobile tasks.
- Device/MDM environment and any offline requirements.
- Branding for the mobile app experience.
- Security/access requirements for mobile.
Where it can go next
Extends Employee Center self-service, Field Service Management field work, and Health & Safety frontline reporting to mobile; configurable per persona.