What it is (plain English)
The shared instance setup commonly needed across implementations: users, groups, roles, organizational data, security controls, authentication, localization, and branding as applicable.
Problems it solves
- Inconsistent access and assignment structures.
- Authentication and security decisions made separately by each workstream.
- Shared platform settings becoming late delivery blockers.
What must exist first
Every application runs on the ServiceNow platform, but the exact identity, localization, branding, and organizational-data prerequisites vary by implementation.
What the customer needs to provide
- Identity and access requirements.
- Users, groups, organizations, and assignment ownership.
- Applicable localization and branding standards.
- Security and governance decisions.
Where it can go next
Product workflows can be introduced as their specific prerequisites and governance are ready.