What it is (plain English)
Public-sector service delivery on the platform: giving constituents a clear way to request services and information, and giving agencies structured case management to handle those requests — with the accessibility, transparency, and compliance the public sector requires.
Problems it solves
- Constituents navigating confusing, fragmented government services.
- Agencies handling requests with legacy, siloed systems.
- Poor transparency and accountability on case status and outcomes.
- Accessibility and compliance obligations hard to meet with generic tools.
What must exist first
Platform Core Setup. Builds on CSM Case Management patterns adapted to constituents and agencies.
What the customer needs to provide
- Your constituent-facing services and the processes behind them.
- Accessibility, transparency, and compliance requirements.
- Agency structure and inter-agency processes.
- Systems of record to integrate.
Where it can go next
Extends CSM Case Management for constituents; connects to Employee Center-style portals for agency staff; compliance ties to GRC.