What it is (plain English)
Public-sector service delivery on the platform: giving constituents a clear way to request services and information, and giving agencies structured case management to handle those requests - with the accessibility, transparency, and compliance the public sector requires.
Problems it solves
- Constituents navigating confusing, fragmented government services.
- Agencies handling requests with legacy, siloed systems.
- Poor transparency and accountability on case status and outcomes.
- Accessibility and compliance obligations hard to meet with generic tools.
What must exist first
Platform Core Setup. Selected Public Sector applications follow a parallel constituent service-delivery model, with patterns adapted to agencies and public-sector workflows.
What the customer needs to provide
- Your constituent-facing services and the processes behind them.
- Accessibility, transparency, and compliance requirements.
- Agency structure and inter-agency processes.
- Systems of record to integrate.
Where it can go next
Runs as a parallel constituent service-delivery model alongside CSM Case Management; connects to Employee Center-style portals for agency staff; compliance ties to GRC.