What it is (plain English)
Extends asset management beyond IT to the physical things a business runs on — machinery, vehicles, medical devices, facilities equipment — including their maintenance schedules. It brings the same lifecycle discipline to operational assets and pairs naturally with field maintenance work.
Problems it solves
- Non-IT assets tracked in disconnected spreadsheets or standalone tools.
- Reactive-only maintenance leading to unplanned equipment failure.
- No unified view of all enterprise assets and their condition.
What must exist first
Platform Core Setup and CMDB Foundation — EAM uses the same asset/CI foundation as the rest of ITAM.
What the customer needs to provide
- Your non-IT asset inventory and how it's categorized.
- Maintenance schedules and requirements per asset type.
- Who performs maintenance (internal teams, contractors) and how they're dispatched.
- Regulatory/compliance requirements for asset upkeep.
Where it can go next
Preventive maintenance triggers work in Field Service Management (FSM)/Work Order Management; condition data supports reliability programs; overlaps with industry solutions (healthcare clinical devices, manufacturing).