Service Management for the Enterprise

Overview

A packaging umbrella for extending service-management patterns to any department beyond IT (finance, facilities, legal, etc.) - often via the App Engine and shared service capabilities. The concrete building blocks are modeled under their own families here.

See instead

• Employee Service Management (ESM) and Employee Center - multi-department service delivery
• App Engine - build custom departmental service apps
• Legal Service Delivery (LSD) - a worked example of a non-IT department