What it is (plain English)
A structured front door and workflow for a corporate legal department: employees submit legal requests (contract review, advice, NDAs) through a portal, and the legal team triages, assigns, and manages them as matters - instead of ad-hoc emails and shared inboxes.
Problems it solves
- Legal requests arriving by email with no intake structure or prioritization.
- No visibility into legal team workload, turnaround, or backlog.
- Repeat request types handled from scratch each time (no templates/self-service).
- Sensitive legal matters lacking access controls.
What must exist first
Platform Core Setup. Employee Center is an optional multi-department experience channel for legal requests; configure its Legal integration when that is the chosen front door.
What the customer needs to provide
- The legal request types you handle and who handles each.
- Intake and triage rules: what needs a lawyer vs. self-service/templates.
- Confidentiality and access requirements for legal matters.
- Your legal team structure and any external counsel involvement.
Where it can go next
Advanced Work Assignment (AWA) routes matters to the right specialist; document management and templates speed common requests; overlaps with contract and procurement workflows.