What it is (plain English)
Software "bots" that automate work in systems that have no API — by driving the user interface the way a person would (clicking, typing, copying). It bridges ServiceNow workflows to legacy or third-party applications that can't be integrated any other way.
Problems it solves
- Manual re-keying of data between systems that don't talk to each other.
- Legacy applications with no API blocking end-to-end automation.
- High-volume, repetitive clerical tasks eating staff time.
What must exist first
Platform Core Setup and Flow Designer — RPA is orchestrated from flows; bots are triggered as part of a broader workflow.
What the customer needs to provide
- The systems and tasks to automate (especially the API-less ones).
- Process details precise enough to script a bot reliably.
- Credentials and environment access for the bots.
- Tolerance/handling for when UIs change and bots break.
Where it can go next
Orchestrated by Flow Designer; combined with Document Intelligence to handle unstructured inputs; part of the broader Workflow Data Fabric automation story.