What it is (plain English)
RPA Hub orchestrates software robots that perform repeatable user-interface and desktop tasks across applications. It is especially useful for legacy or UI-driven systems, but is not limited to systems with no API.
Problems it solves
- Repetitive user-interface work that consumes staff time.
- Legacy applications that are difficult to automate through supported APIs.
- Desktop processes that need governed scheduling, queues, and execution.
What must exist first
A stable process and supported robot runtime are needed. RPA can run independently or participate in Workflow Studio automation.
What the customer needs to provide
- The exact task and application screens.
- Robot credentials and runtime environment.
- Exception handling for application or UI changes.
- A support owner for bot failures.
Where it can go next
RPA can be invoked from Workflow Studio and combined with Document Intelligence where UI automation is the appropriate method.