What it is (plain English)
Managing the lifecycle of card disputes and chargebacks: a customer contests a transaction, and the process guides intake, investigation, network rules (Visa/Mastercard), provisional credits, and resolution - with the audit trail and timelines the card networks require.
Problems it solves
- Disputes tracked manually against strict, error-prone network deadlines.
- Inconsistent handling and poor audit trails for chargebacks.
- Slow resolution frustrating customers and risking compliance penalties.
What must exist first
Select the specific card-operations applications and confirm their documented banking data, integration, and process prerequisites. FSO Servicing is a related SNFlows umbrella, not a universal installable prerequisite.
What the customer needs to provide
- Your dispute types and the card networks involved.
- Current dispute process, timelines, and regulatory obligations.
- Integration to card/transaction systems.
- Provisional credit and investigation rules.
Where it can go next
Selected card workflows can complement related financial-services processes and connect to fraud or core-banking systems when those integrations are configured; resulting records can support compliance and audit reporting.