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Operational Technology (OT)

Overview

Bringing ServiceNow to industrial/operational technology environments — managing OT assets, service, and security for the plant floor, utilities, and connected industrial systems, where the constraints (safety, uptime, air-gapped networks) differ sharply from IT. Adjacent to Industrial & Connected Workforce and ITOM.

Modules in this family

Modules in this family

Operational Technology Management (OTM)

Extends ServiceNow's asset, service, and security capabilities to the industrial world — the machines, controllers, and systems that run factories, utilities, and infrastructure. It models OT assets (often by the Purdue/ISA-95 model), manages their service and maintenance, and helps secure environments that traditional IT tools can't safely touch.

Official docs: Operational Technology ↗