Now Intelligence (AI & Analytics)
Overview
The platform's built-in intelligence layer — machine learning for predictions and classification (Predictive Intelligence) and analytics for measuring and visualizing performance (Performance Analytics). Cross-cutting capabilities that sharpen almost every workflow. Generative AI is covered under Now Assist (Generative AI).
Modules in this family
- Predictive Intelligence — ML for classification, routing, and prediction
- Performance Analytics — KPIs, trends, and analytics dashboards
Modules in this family
Performance Analytics
Turns the data your workflows generate into KPIs, trends, and dashboards that leaders actually use — tracking metrics over time (not just today's snapshot), setting targets, and spotting whether things are improving or sliding. It's the measurement layer for continual improvement.
Predictive Intelligence
Built-in machine learning that learns from your historical records to do things automatically — categorize and route incoming tickets, predict fields, and surface similar past cases. It's classic ML (trained on your data), distinct from the generative AI in Now Assist (Generative AI).
Official docs: Now Intelligence ↗