Now Intelligence (AI & Analytics)
Overview
The platform's built-in intelligence layer - machine learning for predictions and classification (Predictive Intelligence) and analytics for measuring and visualizing performance (Performance Analytics). Cross-cutting capabilities that sharpen almost every workflow. Generative AI is covered under Now Assist (Generative AI).
Modules in this family
- Predictive Intelligence - ML for classification, routing, and prediction
- Performance Analytics - KPIs, trends, and analytics dashboards
Modules in this family
Performance Analytics
Performance Analytics collects scores for defined indicators over time and supports targets, breakdowns, trends, and dashboards for process measurement.
Predictive Intelligence
Predictive Intelligence provides configurable machine-learning solution types such as classification, regression, clustering, and similarity. Training data, record volume, and supported target fields vary by solution.
Official docs: Now Intelligence ↗