Conversational Interfaces

Overview

How users interact with ServiceNow through conversation - Virtual Agent chatbots and the generative-AI Now Assist experiences. A cross-cutting layer that deflects work and speeds service across ITSM, CSM, HRSD, and more.

Modules in this family

Virtual Agent - chatbot for self-service and deflection
Now Assist (Generative AI) - generative AI across the platform (own capability)

Modules in this family

Now Assist (Generative AI)

Now Assist is ServiceNow’s family of generative-AI capabilities delivered through product-specific applications and skills for areas such as ITSM, CSM, HRSD, Virtual Agent, and Creator workflows. Availability and licensing vary by skill and product.

Virtual Agent

Virtual Agent provides conversational self-service through supported web and messaging channels. Microsoft Teams, Slack, and other channel integrations require their respective installation and configuration.

Official docs: Conversational Interfaces ↗